Privacy Policy for Real-Time Score (RTScore)

Last updated: 16 February 2026

This Privacy Policy explains how RTScore (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you access or use rtscores.com, the RTScore web application, and any related applications (collectively, the “Service”).

This Policy is drafted in accordance with the Protection of Personal Information Act, 2013 (POPIA) and reflects principles aligned with the General Data Protection Regulation (GDPR).

By using the Service, you acknowledge that your personal information will be processed as described in this Privacy Policy.

1. Overview of Our Data Model

RTScore currently operates on a session-based model and does not require user accounts.

We do not intentionally collect information that directly identifies you by name, email address, or government-issued identifier.

Personal information processed by RTScore is limited to what is reasonably necessary to:

Operate the Service
Ensure legal and regulatory compliance
Improve performance and user experience
Apply age-appropriate content and advertising controls

2. Information We Collect

2.1 Information Generated Through Use of the Service

When you interact with the Service, the following information may be generated or stored:

Followed teams, leagues, and competitions
Notification and alert preferences (including match events and digests)
Display preferences (theme, language, timezone)

This information may be stored:

Locally on your device, and/or
Temporarily on RTScore systems for synchronisation purposes

2.2 Automatically Collected Technical Information

When you access the Service, RTScore may automatically collect:

IP address
Device type, operating system, and browser or user agent
Approximate geographic location (country and region, derived from IP)
Session timestamps and interaction metadata
Diagnostic, performance, and error logs

This information is used to maintain security, prevent abuse, optimise performance, and understand how the Service is used.

2.3 Age Confirmation and Jurisdiction

RTScore uses an age confirmation mechanism to determine whether certain content may be displayed.

We may record:

Whether you have confirmed that you are 18 years or older
Your country or region, for jurisdictional compliance

RTScore does not collect identity documents or perform identity verification. Age confirmation data is used solely to:

Restrict gambling-related content to eligible users
Ensure compliance with applicable gambling and advertising regulations

2.4 Cookies and Similar Technologies

RTScore uses cookies, local storage, and similar technologies to:

Enable core Service functionality
Store user preferences and settings
Support analytics and performance monitoring
Apply consent and age-related controls

Further details are provided in the RTScore Cookie Policy.

3. Lawful Basis for Processing

RTScore processes personal information on the following lawful bases:

Consent - where you have provided consent (e.g. analytics, marketing cookies)
Legitimate interests - to operate, secure, and improve the Service
Legal obligation - to comply with South African law and regulatory requirements
Contractual necessity - to provide core Service functionality

4. How We Use Personal Information

RTScore uses personal information to:

Provide and operate the Service
Personalise content and preferences
Deliver notifications and alerts where enabled
Improve performance, reliability, and usability
Monitor usage patterns and system health
Apply age-based content and advertising controls
Comply with legal and regulatory obligations

RTScore does not sell personal information.

5. Analytics and Measurement

RTScore uses analytics and measurement tools to understand how the Service is used and to improve functionality, including:

Google Analytics
Microsoft Clarity

These tools may process:

IP-derived location data
Device and browser information
Usage and interaction metrics

Analytics tools are enabled only in accordance with your consent preferences where required by law.

6. Advertising and Commercial Relationships

RTScore may display advertising content within the Service.

Users who have not confirmed they are 18 or older will only be shown non-gambling advertisements.
Users who confirm they are 18 or older may be shown gambling-related advertisements.

RTScore does not share personal information with advertisers for behavioural or targeted marketing beyond what is necessary to serve age-appropriate advertising.

7. Sharing of Information

RTScore may share limited personal information:

With trusted service providers (e.g. hosting, analytics, infrastructure)
Where required by law, regulation, or legal process
To protect the rights, safety, and security of RTScore, users, or the public

All service providers are required to process information in accordance with applicable data protection laws.

8. International Data Transfers

RTScore is based in South Africa. Some service providers or infrastructure may be located in other countries.

Where personal information is transferred across borders, RTScore takes reasonable steps to ensure appropriate safeguards are in place, consistent with POPIA and GDPR principles.

9. Data Retention

Personal information is retained only for as long as reasonably necessary to:

Fulfil the purposes outlined in this Policy
Comply with legal or regulatory obligations
Maintain system integrity and security

Session-based data may be deleted or anonymised automatically.

10. Data Security

RTScore implements reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.

No online service can guarantee absolute security, and use of the Service is at your own risk.

11. Your Rights

Subject to applicable law, including POPIA, you may have the right to:

Request access to personal information we hold
Request correction or deletion of information
Withdraw consent where processing is based on consent
Object to certain forms of processing

Requests may be submitted to: support@rtscores.com.